Privacy Policy

Introduction

Welcome to the Poundstretcher's privacy notice.

Poundstretcher Limited respects your privacy and is committed to protecting your personal data. This privacy notice tells you about how we look after your personal data when you visit our website at www.poundstretcher.co.uk (regardless of where you visit it from) and about your privacy rights and how the law protects you.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

This privacy notice contains some technical and legal terms which are defined in the Glossary at the end of the policy.

1. Important information and who we are

Controller

Poundstretcher Limited is the controller and responsible for your personal data (collectively referred to as “Poundstretcher”, "we", "us" or "our" in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Poundstretcher Limited

Email address: [email protected]

Postal address:

Poundstretcher Limited
Trident Business Park
Leeds Road
Huddersfield
West Yorkshire
HD2 1UA.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 21 May 2018 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We may change this policy from time to time by updating this page.  You should check this page regularly to ensure that you are aware of any changes.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

When you visit our website, we may collect and process information which has been provided by you to us.  This may include:

  • Your name (when signing up to our email newsletter, entering a competition, submitting a contract form, or registering to apply for vacancies at Poundstretcher);
  • Your contact information including email address, phone number and postal address (when signing up to our email newsletter, entering a competition, submitting a contact us form, or registering to apply for vacancies at Poundstretcher);
  • Your internet protocol address and details of your browsing activity during visits to our website (IP addresses are anonymised), including traffic and location data (see Cookies section below for more information);
  • When applying for vacancies, your CV; contents of which may include contact information (address and telephone number), education history, qualifications, employment history, medical information, information relating to criminal offences and referee name and contact information (we may request further information relating to your application, such as salary expectations and right to work in the UK).

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

This website is not intended for children and we do not knowingly collect data relating to children.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you:
    • apply for a job with us;
    • complete a contact us form;
    • subscribe to our publications;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
  • Technical data from the following parties:

(a)       analytics providers such as Google based outside the EU; and

(b)       advertising networks mySupermarket based inside the EU.

  •  Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

 4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

See our glossary below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us via email at [email protected]

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at [email protected] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Lawful basis for processing including basis of legitimate interest

Review of website traffic and usage

Legitimate interest (to develop our website and our products and services)

To notify you about changes to our website, products or services from time to time

Legitimate interest (to ensure that you are aware of these changes)

To send promotions about new products and latest offers by email, text, phone or post

Consent

To respond to customer services queries

(a) legitimate business interest (to ensure that we have customer satisfaction)

(b) performance of a contract with you (where the matter concerns something you have bought from us)

Assist you in applying for job vacancies advertised on our website

(a) legitimate business interest (to ensure a smooth recruitment process)

To email you job alerts based on your preferences

Consent

Send prizes to those who win them as part of a competition

Performance of a contract with you

Carry out analysis of data on user visits, browsing patterns, trends and preferences for market research purposes and to track and measure the impact, results or pattern of website traffic and preferences from other promotional and marketing activities of Poundstretcher

Legitimate business interest (to ensure we understand these patterns and trends and can adapt our marketing and business practices accordingly)

To comply with any applicable law, legal process or enforcement of any regulatory body which is binding on Poundstretcher

Compliance with a legal obligation

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have consented to do so and you have not opted out of receiving that marketing.

Opting out

You can ask us to stop sending you marketing messages at any time by emailing us at [email protected] or by clicking unsubscribe at the bottom of any one of our marketing emails

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of other transactions.

Cookies

A cookie is a small text file which asks permission to be downloaded on your personal computer, smart phone, tablet or other device used by you to access the website when you visit our website. Cookies are used to log traffic in various ways, which includes identifying which pages are being used, which products you have viewed, time spent browsing and remembering your preferences. This helps us to analyse data about web traffic to improve your user experience of our website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful.

A cookie does not contain personal information about you. More information about cookies is available at www.allaboutcookies.org and www.youronlinechoices.eu

You can choose to accept or decline cookies. Most web browsers automatically accept cookies. If prefer to disable cookies or be notified when a new cookie is going to be used you can usually modify your browser setting by going to the ‘Help’ tab on your browser. If you decide to not to consent to cookies your overall user experience from our website may be more limited as we cannot track your interests and preferences.

Cookie Settings


Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies used 

  • newsletter-popup
  • cf_use_ob
  • cf_ob_info
  • OptanonConsent
  • OptanonAlertBoxClosed
  • __cfduid
  • frontend
  • external_no_cache
  • Cookies
  • Categories
  • myvisualiq.net
  • tuuid_last_update
  • tuuid
  • adrta.com

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. 

Cookies used

  • __utmz
  • __utmc
  • __utmb
  • __utmt
  • __utma 

Functional Cookies 

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies used

  • __atuvs
  • __atuvc

 

Categories

 

Cookies

accounts.google.com

  • __utma

 

  • GAPS

 

  • LSID

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Categories

 

Cookies

facebook.com

  • datr
  • Fr
  • lu

adsrvr/org

  • TDID
  • TDCPM

tapad.com

  • TapAd_DID
  • TapAd_TTD_SYNC
  • TapAd_TS

addthis.com

  • loc
  • xtc
  • bt2
  • mus
  • uid
  • uvc
  • di2
  • vc

d.adroll.com

  • __adroll

twitter.com

  • auth_token
  • twll
  • secure_session
  • guest_id
  • __utma
  • remember_checked
  • remember_checked_on

google.com

  • APISID
  • SSID
  • NID
  • SID
  • SAPISID
  • HSID

bluekai.com

  • bku
  • bkdc

pinterest.com

  • __utma
  • _pinterest_sess
  • __utmv

w55c.net

  • wfivefivec
  • matchgoogle

gstatic.com

  • NID
  • CONSENT

openx.net

  • pd
  • i

syndication.twitter.com

  • lang

krxd.net

  • _kuid_

afy11.net

  • s
  • a

semasio.net

  • SEUNCY

match.rundsp.com

  • RUN_ID

doubleclick.net

  • DSID
  • id

adsymptotic.com

  • U

 

Social Media

When you use our website or those of trusted providers, you may be able to share information through social media networks such as Facebook or Twitter, for example through ‘Likes’ or reviews.  When doing this your data may be visible to providers of social network services and their users, as well as Poundstretcher.  We recommend that you consider the privacy settings on your social media accounts so as you are clear how your information may be used and shared.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at [email protected]

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may share your personal data with the parties set out below:

  • Service providers acting as processors who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We do not transfer your personal data outside the European Economic Area (EEA) except to some of our third party service providers.  Where we do this we ensure that appropriate safeguards for the protection of your personal data are in place.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing us at [email protected]

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please email us at [email protected]

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by emailing us at [email protected]

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.