Terms & Conditions
Welcome to Poundstretcher's ("Poundstretcher", "we", "our" or "us") website (site).
The terms and conditions set out below describe how we conduct our business through the site, they are subject to change and you should check for any such changes each time you visit this website.
This website is owned by Poundstretcher Limited ("Poundstretcher", "we", "our" or "us"). The images contained on the site are provided in good faith and are a fair reflection of the products being offered for sale. We cannot warrant the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible.
The products described and offered for sale are intended for domestic use only. You must be over 18 years old to order through this website.
When you place an order with us, this represents an offer to buy from us. Acceptance of your order and the completion of the contract will take place on dispatch of the goods you have ordered. Ownership of the products shall pass to you on delivery to the delivery address, provided that we have received payment for them.
You can pay for your purchase using Mastercard, Visa, Delta, Maestro, Solo, and Electron cards. We do not accept Diners Club.
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
All of the prices displayed on the website are in £ sterling. On occasion, the published price may be varied and we will tell you the varied price before any contract is formed between us, and you can then decide whether you wish to continue with the purchase of the products in question. All prices shown are inclusive of VAT charged at the appropriate rate but do not include delivery charges. Any omission or error in any order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability.
Your Statutory Rights
As a consumer, there are certain terms implied into your contract with us which we cannot exclude or limit (for example, the provisions of the Sale of Goods Act 1979).
Also, you have a right under the Distance Selling Regulations to cancel your order for any item purchased online within the seven working days following the day of delivery. To do this please go to ‘contact us’ section and, after informing us, please look after the goods until we arrange to collect them from you.
These terms and conditions do not dispute your statutory rights as a consumer. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk), Citizens Advice Bureau (www.citizensadvice.org.uk) or www.consumerdirect.gov.uk
If the products that you purchase from us are faulty, or in your opinion not fit for the purpose in which you purchased them, you should advise us of this via the ‘contact us’ section within a reasonable time following delivery or within a reasonable time following discovery of the defect(s) which are not apparent to you on an initial inspection.
Where you have purchased products which come with a manufacturers’ warranty, you should contact us and inform us of any defects in those products within the warranty period specified by the manufacturer (details of which are supplied with the products).
We will examine the products and, if they are faulty, we will provide one of the following solutions:
- We will remedy the defect
- Replace the defective product(s)
- Refund the price of the defective product(s)
Refund / Replacement Policy
Refund / Replacement Policy: If you exercise your statutory rights as outlined above, we will deal with your query as quickly as possible and exchange the product or arrange a refund. We will, however, need to arrange collection of the product in question from you.
Prior to collection, you will need to ensure that your purchase has been re-packed in a suitable manner, ideally using the original packaging it was delivered in. If the purchase is not re-packaged correctly, our delivery company may refuse to collect it causing an unavoidable delay in us resolving the issue.
Unwanted Goods under Distance Selling Regulations: The Distance Selling Regulations give the Customer the right to change their mind and to cancel an order within 7 working days. Reasonable care should be taken whilst the goods remain in their possession and goods must be adequately packaged when being returned back to Poundstretcher. Customers whose transactions are covered by the Distance Selling Regulations, the 7 day cooling off period is inclusive within the 14-day return policy.
Customers have the right to change their mind and to cancel an order within 7 working days. Reasonable care should be taken whilst the goods remain in their possession and goods must be adequately packaged when being returned back to Poundstretcher.
To return a product the Customer should take one of the following steps:
- Follow the returns instructions on the delivery paperwork
- Email Poundstretcher at [email protected]
- Telephone Customer Service on 01484 441 817
- Write to Poundstretcher at the address below:
A Return Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned, no markings should be made on the product or product packaging.
The internal documentation should include proof of purchase, the returned product must be complete, and in ‘as new’ condition with original packaging. Poundstretcher will not accept the return under the 28-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. Poundstretcher will deem such registration by the Customer as acceptance of the Goods.
Poundstretcher must receive all returns within 28 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged and that the Goods are protected when being returned. The Customer must provide to Poundstretcher proof of despatch to Poundstretcher.
In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed. Where unwanted Goods are returned to Poundstretcher after the expiry of the 28-day return period but within a reasonable period of time Poundstretcher reserves the right to levy a handling charge. A charge of 10% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to Poundstretcher and provide proof of delivery.
Poundstretcher reserve the right to recover reasonable direct costs where the collection of goods from a customer has been requested. Poundstretcher reserves the right not to accept the return of unwanted, non-defective goods after the 28 day period at its absolute discretion.
Delay or Failure to Perform
Poundstretcher shall not be held liable if we are prevented or delayed in performing any of our obligations to you due to any cause beyond our reasonable control (e.g. an act of God, war or civil disturbance, an act of terrorism, industrial action). This shall include any failure by you to provide us with a correct delivery address or notify us of any change of address.
Limitations of our Liability
Without prejudicing your statutory rights, we will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of this contract for:
- Any losses which are not foreseeable by both you and us when this contract is formed arising in connection with the supply of products or their use by you.
- Any losses which are not caused by any breach by us.
Our products are for domestic use only and we do not accept liability for the fitness of goods for business purposes, nor do we accept any liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim. Nothing in this Contract shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude and, further, nothing in this contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.
If you need to contact us in writing our details are as follows:
Poundstretcher, E-Commerce, Desford Road, Kirby Muxloe, Leicester, LE9 2BJ
Telephone Customer Service on 0844 879 7047
Registered in England with number 553014. Our VAT number is 482067833.
Trident Business Park
Waste Electrical and Electronic Equipment Regulations
The UK's Waste Electrical and Electronic Equipment (WEEE) Regulations provide members of the public the opportunity to deposit their old items for recycling with the aim of the reducing the quantity of electrical items that are disposed of in landfill sites or burnt. Such equipment can pose potential adverse effects on the environment and human health due to the presence of hazardous substances and therefore correct disposal is essential. The crossed out wheeled bin symbol indicates that a product can be recycled as part of the WEEE Regulations and should not be disposed of in your bin.
We offer customers buying new electrical equipment from us free take-back of their old items on a like-for-like basis in our stores. You can simply take your unwanted items to any of our stores within 28 days of purchasing the new product provided you take a receipt as proof of a like-for-like purchase.
If you decide not to bring back your unwanted items to store then the website www.recyclenow.com contains information relating to WEEE, including the location of the local council waste collection sites for waste electrical items.
The Waste Batteries and Accumulators Regulations
Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
You must be 18 years or above to order through this website as certain products in our range require the recipient to be 18 or over. If we are in doubt on delivery we will request some form of ID. If the person receiving the order is unable to produce appropriate ID, our delivery agents will be unable to leave the order.
Passwords and Security
If you choose to register with us you will be asked to create a password which you should keep confidential at all times. You are responsible for all activities that take place using your username and password. If you believe that your password is no longer confidential, please let us know via the ‘contact us’ section.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done solely to confirm your identity; no credit check is performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Handset Return Conditions: All returns should be in as new condition with screen and keypad protective film intact.The handset must be returned packaged with the free credit unused in the original undamaged box including the box inners as well as the phone's accessories and literature that came with the phone. Poundstretcher cannot be held responsible for any numbers or data lost. Your return will be rendered void or will attract an administrative charge. If faulty, please refer to our faulty products return process.